Refund policy

At Labstead, we understand that purchasing supplements is an investment in your health, and we stand behind the quality of every formula we produce. These are the same products we use ourselves.

If there’s an issue with your order

If your order arrives damaged, incorrect, or defective, please contact us via our Contact Form as soon as possible upon opening. Include your order number and a detailed description of the issue. If applicable, we may ask for photographs to help us assess the situation. Our team will review your case and provide next steps, which may include a replacement or alternative resolution.

If you’re not satisfied with your purchase

If you’re not satisfied with your purchase within 30 days of receipt, please reach out to us. We will work with you to determine an appropriate resolution. This may include refunds, store credit, or other options, depending on the circumstances. Please note that express shipping charges are non-refundable.

Exceptions

Our policy applies to all Labstead supplements purchased directly from labstead.com. We cannot process returns, refunds, or exchanges for items purchased from third-party retailers or marketplaces—please contact them directly regarding their policies.

Contact

For any questions about this policy or assistance with your order, reach out to us via our Contact Form. We aim to respond within 1–2 business days.